Don't order on a weekend or online.
After waiting over 10 minutes on hold on the phone, I placed an order online. After an hour, I still hadn't received a confirmation email. When I tried to call back, I was put on hold again for over 10 minutes. I finally drove to the place to see what was wrong and they couldn't find my pizza and promised me it was on its way to my house. Half an hour later when it didn't arrive, I called on the phone to cancel the order and actually got through. I won't order from this place again.
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